At Guinea Wholesale, we want you to be satisfied with your purchase.
Return Eligibility
You may request a return if:
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The product is damaged
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The item is defective
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You received the wrong product
Requests must be made within 7 days of delivery.
Non-Returnable Items
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Cosmetics or beauty products opened/used
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Personal care items
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Final sale items
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Customized or bulk wholesale items
Refund Process
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Contact us with your order number and photos of the issue
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Our team reviews your request
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Refund or replacement is provided
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Refunds are issued to the original payment method
Shipping fees are non-refundable (except for our mistake).